logo

TERMS

ON YER BIKE NORFOLK CYCLE HIRE abbreviated to OYBNCH for these purposes:

The hirer is the designated responsible person and or the paying customer and or the person signing the paper cycle hire agreement. 

When hirers pay they agree to be bound by all the terms and conditions as published.

Payment by the hirer constitutes a binding contract between themselves and OYBNCH with these terms and conditions.

Bicycles or associated equipment are not guaranteed booked until paid for in full in advance by bank transfer and confirmed by OYBNCH by email.

We reserve the right not to fulfil or accept a booking for any reason. 

All bookings are subject to availability.

CANCELLATION BY YOU:

In the event of you needing to cancel your booking you are only entitled to a full refund provided a minimum of 48 hours notice is given prior to the start day of hire. If you cancel within 48 hours of the start of hire we are unable to provide you with a refund.

Where possible we will seek to give you the opportunity to reschedule subject to availability.

We will only reschedule your booking once at your request. 

Notification of cancellation can be made by phone between the hours of 10 – 5 or by email at any other time. Emails received after 5pm will not be seen until the following day.

COVID 19 EXCEPTIONAL CIRCUMSTANCES In the event of booking and re entering lockdown during the period of your booking a full refund will be issued. Refunds will not be issued for any other reason.

The hirer can rebook for a later date within a six month period of the start of the original booking subject to OYBNCH agreement and availability.

Refunds cannot be given to customers who are physically unable to cycle safely, incompetent cyclists or who decide not to cycle because they change their mind for any reason following payment.

Refunds cannot be given for punctures or damage caused to gears as a result of incorrect or negligent use.

Refunds will not be given in the event of inclement weather or any unexpired part of the hire period.

CANCELLATION BY US:

If we cancel your booking in the event of insufficient staff, cycles or equipment or for any other reason such as restraints concerning delivery within our reasonable control we will notify you as soon as practical and offer you an alternative if possible or otherwise we will refund you in full.

OYBNCH reserves the right to refuse hiring any bicycle to anyone considered to be unsafe for any reason.

HIRERS RESPONSIBILITIES:

The hirer has a responsibility to choose a suitable route within the capabilities of their group.

The hirer has a responsibility to return before our closing time of 5pm.

The hirer is responsible for the payment of any surcharge levied as a result of cycles being returned later than 5pm or in an excessively dirty state requiring remedial work beyond normal post hire maintenance.

The levy will be an additional days hire cost per bicycle.

The hirer will not hold OYBNCH responsible for any loss, damage, injury or death to property regarding the use of bicycles or associated equipment. You will indemnify us against any claim, interest, demand or expense in respect of such damage.

The hirer confirms that all group members are competent cyclists and recognises that all group members will be riding cycles which they are not familiar with and as such will exercise care and attention.

Bicycles are available on the understanding that every rider can use gears properly, and at least one rider knows how to repair a puncture and adjust the saddle height.

The hirer is responsible for payment of any damage including third party caused by dangerous cycling, loss of control, negligence or loss of equipment if the cycles are not locked to a fixed object through the frame.

The hirer including children will not misuse, skid the tyres, cycle on the beach or salt marsh at any time.

The hirer accepts responsibility for their personal safety and the security of bicycles and hired equipment at all times using the locks provided.

OYBNCH will charge a realistic repair fee for any damage occurring through misuse.

LIABILITY:

OYBNCH will not accept liability for loss or injury to persons or property or costs arising from any accidents howsoever caused directly or indirectly from the point of arrival.

All bikes and equipment are checked regularly and offered for hire in good faith OYBNCH will not accept liability for mechanical malfunction through misuse, breakdown or punctures.

OYBNCH strongly recommend the use of a safety helmet by signing the disclaimer all group members assume full responsibility for accident, injury or death which should occur as a result of their decision.

OYBNCH will not be liable to you if we are unable to fulfil a booking because of circumstances outside our reasonable control.

A verbal booking will not guarantee bicycles or equipment if hirers arrive later than agreed, bikes are hired out on a first come first served basis. A damage deposit is required for stag parties amount to be determined on booking. Cars parked at OYBNCH premises at owners risk Non hiring visitor car parking STRICTLY not permitted. No public conveniences available on site.